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SalesFull time

Telesales Team Leader

You run the inside sales team and own its numbers: call volume, conversion rates, call quality and real-time objection handling.

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What you will do

  • Route leads from campaigns to the team and make sure every lead is called within 5 minutes.
  • Watch the daily dashboard: calls, talk time, booked meetings and conversion at each stage.
  • Listen to a sample of recordings every day and score them with a clear call QA scorecard.
  • Step into hard calls live and coach the team on objection handling.
  • Improve call scripts and WhatsApp messages based on what converts best.
  • Work with marketing on lead quality and feed back on campaigns.

What we need from you

  • At least three years in telesales or call centres, including at least one year leading a team.
  • A record of raising lead-to-client conversion, with clear numbers.
  • Experience building call scripts, running quality checks (QA) and coaching on objections.
  • Fluent with CRMs and tracking team metrics daily.
  • A confident voice and clear language; English is a plus.

Tools you will use

CRM with a calling module (HubSpot, Zoho or Bitrix24)Cloud calling systems (Aircall or similar)WhatsApp Business APIGoogle Sheets / Looker StudioCall quality scorecards

Telesales Team Leader

Apply for this role

Fill in your details and answer the four questions with examples and numbers from your experience. Specific beats long.

With country code, for example +966 5x xxx xxxx
Screening questions
Answer with a real example, and numbers if you have them.
PDF or Word file.

Your application goes straight to the Falak hiring team, and you get a confirmation email.